Privacy Policy
Your Trust Matters to Us
At Okohearts, we understand that privacy is especially important when it involves information about your family and children. This policy explains how we collect, use, and protect your information when you use our childcare matchmaking services.
Last Updated: Mar 28, 2025
Information We Collect
From Families
When you use our services to find childcare, we collect:
- Contact information (name, email, phone number, address)
- Family details (number of children, ages, specific care requirements)
- Childcare preferences (location, budget, educational philosophy, schedule needs)
- Information you share during consultations about your family’s specific childcare needs
- Records of our communications with you
From Childcare Centers
When centers join our network, we collect:
- Business information (center name, address, license number, contact details)
- Information about programs, capacity, and enrollment availability
- Details about the center’s philosophy, approach, and special features
- Documentation related to licensing, insurance, and credentials
- Records of our communications with center representatives
How We Use Your Information
For Families
We use your information to:
- Match you with childcare centers that meet your specific needs and preferences
- Coordinate tours, introductions, and enrollment with centers you’re interested in
- Communicate with you about potential matches and the progress of your search
- Improve our matching algorithm and service quality
- Send you relevant information about childcare options and availability
For Childcare Centers
We use your information to:
- Match you with families whose needs align with your offerings
- Present accurate information about your center to potential families
- Coordinate family visits and enrollment processes
- Communicate about potential matches and verify openings
- Improve our matching process and service quality
How We Share Information
For Families
We share your information:
- With childcare centers you’ve expressed interest in or that match your requirements (we share only what’s necessary to facilitate a good match)
- Never with marketing partners or unaffiliated third parties for promotional purposes
- As required by law or to protect rights and safety
For Childcare Centers
We share your information:
- With families seeking childcare that matches your center’s offerings and availability
- Never with competing centers or for purposes outside our matching service
- As required by law or to protect rights and safety
In all cases, we share only the information necessary to facilitate quality matches and never sell your personal information to third parties.
Service Providers
We may use third-party service providers to help us operate our business and administer activities on our behalf, such as sending emails, managing our database, or processing payments. These providers have access to your information only to perform these tasks on our behalf and are obligated to protect your information.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data storage systems with restricted access
- Staff training on privacy and security practices
- Regular security assessments
While we work hard to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are directed at adults seeking childcare, not at children. We collect limited information about children (such as age, care needs, schedule) only as provided by parents or legal guardians to facilitate appropriate childcare matches. We never knowingly collect personal information directly from children under 13.
Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your information
- Withdrawing consent for certain processing activities
- Requesting restriction of processing or data portability
- Opting out of certain communications
To exercise these rights, please contact us using the information below.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.
Data Retention
We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will delete or anonymize it unless we need to retain certain information for legitimate business or legal purposes.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy on our website with a revised “Last Updated” date. Your continued use of our services after such modifications constitutes your acknowledgment of the modified policy.
Contact Us
If you have questions or concerns about this privacy policy or our privacy practices, please contact us:
Email: [email protected]
Phone: 604-123-4567
Mail: [Your Physical Address], Vancouver, BC
We’re committed to working with you to obtain a fair resolution of any privacy concern.